Here is the updated Return and Refund Policy with the added section for perfumes and cosmetic products:
Return and Refund Policy
Thank you for shopping with Kharidle. If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on returns and refunds.
The following terms apply to any products purchased from Kharidle.
Interpretation and Definitions
Interpretation
Words with an initial capital letter have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purpose of this Return and Refund Policy:
- Company (referred to as “the Company”, “We”, “Us”, or “Our”) refers to Kharidle.
- Goods refer to the items offered for sale on our website.
- Orders mean a request by you to purchase Goods from us.
- Service refers to the website.
- Website refers to Kharidle, accessible at https://kharidle.in/.
- You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.
Order Cancellation Rights
You are entitled to cancel your order within 24 hours of placing it, without providing any reason.
Important: You cannot cancel your order once the order has been shipped.
How to Request a Cancellation
To exercise your right of cancellation, you must inform us of your decision through:
We will process your cancellation request and issue a refund within 7 days of receiving the returned Goods. The refund will be made using the original payment method, and no additional fees will be applied.
Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The Goods were purchased within the last 7 days.
- The Goods are in their original packaging.
- The Goods are accompanied by the original bill/invoice.
Non-Returnable Goods
The following items cannot be returned:
- Goods made to your specifications or clearly personalized.
- Goods that are not suitable for return due to their nature, deterioration, or expiry.
- Goods unsealed after delivery that are not suitable for health protection or hygiene reasons.
- Goods that, after delivery, are inseparably mixed with other items.
- Goods purchased under the Kharidle@149 Category or Cosmetic Products.
- Digital Products: No returns or refunds are available for any type of digital products. If you do not understand how to use a digital product, we offer a small session to guide you in using it effectively.
- Perfumes and Cosmetic Products: No returns or refunds are available for perfumes and cosmetic products due to hygiene reasons.
We reserve the right to refuse returns that do not meet the above conditions at our sole discretion.
Refund Process
Once your returned Goods are received and inspected, we will process your refund within 7 days. The refund will be issued using the same payment method used during the purchase.
Gifts
If the Goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be mailed to you once the returned product is received.
If the Goods were not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us: